What is Purple Patch Studio’s Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. Any amount paid will be credited into the same payment mode using which the payment was made only if the item is not in transit.
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website/M-site.
How do I cancel my Order?
Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.